April 10, 2020

Barton Watch Bands' Response to COVID-19

Updated 5/13

We hope you are staying safe, staying at home when possible, and maintaining a healthy lifestyle. Like the rest of the world, our team is practicing social distancing and working from home whenever possible during this unprecedented time. We have put every precaution possible in place to protect our employees, our extended team, our partners, and our customers.

We are still fulfilling customer orders on a daily basis. Our processes and procedures have allowed us to safely implement the necessary steps to ensure our customers get the level of service and quality they have come to expect from Barton Watch Bands. Note that we are seeing some delays in delivery times in certain regions due to COVID-19.

Our team is working harder than ever to offer the best possible service at this time. Here are some of the measures we have put into practice:

Shipping & Delivery

We are dedicated to getting your orders shipped out in a timely manner and are utilizing Amazon Warehouses to facilitate shipments. While our small team here in Austin strives to get everything out within 3 business days, due to the effects of the pandemic, there may unexpected delays in both shipping and processing times. The courier companies are continually adapting their procedures to guarantee safety as well, which may cause unexpected delivery delays. 

International Orders 

Typically our international shipping takes no more than 20 business days, but with the effects of COVID around the globe, there has certainly been some delay in our international delivery and final delivery can take up to 30+ business days. If your order does not arrive after 30 business days, please let us know.

We offer a 100% satisfaction guarantee on all orders and will gladly issue a refund if a shipment goes astray. We also apologize for the lengthy travel time, especially during these times with the effects of COVID19.

Exchanges and Returns

As usual with BARTON, we offer a 100% satisfaction guarantee within the first year of purchase. While we aren't changing anything here, please be sure to return items at your own convenience - whatever that looks like for you. We will continue to process exchanges and refunds as usual.

 

These are uncertain times we are all experiencing, and we hope you and your crew are hanging in there.  

Sincerely,

Team Barton